Frequently Asked Questions:
Here you'll find the most commonly asked questions by our customers. Have a look around! If you can't find the answer to your specific question, perhaps it has something to do with, Ordering, Payment, Delivery or Returns? We have special pages for questions related to those topics. If you still can't find what you're looking for, please send us a note via email, whatsapp, facebook or instagram. We love to help out!
Want to pick up your new friend? Sure thing! Come and pick up your order at one of our locations (Milton). Here's how:
You will receive a notification from us when your order is ready for pick up.
Pick up times are Mon-Fri 10AM to 5PM.
You can find us here:
721 Main Street East, Unit # 11
We are so sorry to hear that. We take all complaints very seriously and will do everything we can to make it right. Please reach out to us any way you like. Facebook messenger, instagram, text or email. We're here to help.
Ordering
- We always have a great selection to choose from.
- Can't find your type? Use our plant quiz!
- Easy, hassle free ordering.
Payments
- Safe and secure payment solutions.
- Pay with Visa, Mastercard, American Express or Paypal.
- Can't find what you need? We'll help out!
Delivery
- Free delivery on orders $100 and up*
- Quick and secure delivery to your home
- A safe journey for your plant in our specialised plant box
Warranty & Returns
- Did your plant or pot arrive damaged? We will take care of it!
- Hassle free returns. As long as you take good care of your plant
- Our boxes ensure your plant arrives safely and can also be used for returns
Plant Care
- Use the Geoponics App to care for your plants.
- Add plants to your own log book.
- Together we'll make sure you can enjoy your plants as long as possible!
Have a different question?
Here's how you can reach out to us:
